Infinity employs a highly educated, skilled and motivated workforce. On average each new hire possesses one to two years of industry-relevant work experience with some of the world’s leading CRM outsourcing providers. The large majority of our agents have handled calls for Fortune 500 companies like Dell, Expedia and Apple. The experience of our agents not only helps to significantly shorten the required training period and learning curve, but also, and more importantly leads to a significantly higher performance.
Best-of-Breed IT & Telco Infrastructure
We have heavily invested in building a world class IT and telecommunication infrastructure that provides our clients with the highest redundancy, stability and data security levels currently available in the marketplace. Our data center has been designed to meet the requirements of Fortune 500 companies.
Industry Leading Processes
At Infinity we are proud to incorporate the industry’s best practices on all levels and in all areas of our company. We currently employ three Six Sigma Black Belts to ensure a continued process improvement across key areas like HR, Training and Operation.
Highly Competitive Offshore Rates
At Infinity we understand that companies migrate their business processes offshore to benefit from significantly reduced labor cost. Our well-balanced approach ensures that our clients get the highest service quality at the lowest possible rate. On average, our clients achieve between 40-60% cost savings over standard UK & US rates.