Infinity inbound customer service/care services are designed to significantly enhance the customer experience. Our inbound services include the following:
Customer Service/Care
Our customer service representatives handle a wide range of customer care-related tasks that are typically initiated through inbound calls, email and/or chat. Some of the most common customer care tasks that we are currently handling for our clients include general product information, account billing updates, order follow-ups for products and services as well as issue resolution.
Inbound Sales
Our inbound sales department handles calls, email and web chat sessions for our clients. Our telesales representatives are highly trained and skilled to convert calls into sales by applying the latest up-and cross selling techniques.
Tech/Help Desk Support
Our tech support services are also offered as voice, email and webs chat and, in most cases, handle tasks such as basic troubleshooting, checking for hardware or software related problems, just to name a few.